Privacy Policy

This Privacy Policy describes how support.i8o8.com ("we", "us", or "our") collects, protects, uses, and discloses information gathered from users submitting support requests and administrators managing the core infrastructure.

1. Information We Collect

We process data directly provided by user interactions and metadata collected automatically via platform operations:

• Support Request Data: First Name, Last Name, Email Address, Associated Subdomain Site, Category Classification, Subject Line, and Detailed Message text payloads.
• Administrative Profiles: Authorized account usernames, administrative names, and cryptographically hashed passwords.
• Technical Metadata: Original client IP addresses, browser User-Agent strings, and HTTP Referrer values used exclusively to cross-verify authentic subdomain inquiries.

2. Purpose of Processing

The collection of information serves strictly defined functional operational requirements, explicitly:

• Assembling, queuing, and tracking support ticket workflows.
• Automating internal email notifications to alert administrators of new or high-priority requests.
• Enforcing site identity constraints and allowing brand verification across our system.
• Identifying and blocking malicious system queries or unauthorized configuration manipulations.

3. Data Sharing & Disclosure

We do not broker, rent, or distribute user identification records to external third-party advertisers. Information shares are limited strictly to:

• Authorized site administrative tiers allocated to evaluate the specific client problem.
• Underlying systems required to dispatch notifications (e.g., standard email servers executing transactional mail queues).
• Compliance mandates in accordance with valid legal requests initiated under the laws of North Carolina or federal jurisdiction.

4. Session Maintenance & Security

Our platform establishes structural cookies and server-side state controls to manage administrative login states (login.php) safely. We employ password-verified standard cryptographic algorithms (`password_verify`) and server-side filtering to maintain integrity. However, note that no transmission channel across the internet can be guaranteed as entirely invulnerable.

5. Regional Commitments & Inquiries

Operating out of North Carolina, USA, we handle inquiries regarding personal data access requests or cleanup workflows strictly through our core contact nodes:

Email Contact: support@i8o8.com
Support Platform: https://support.i8o8.com/